Privacy policy
Privacy Policy – Go Hyggie
Last updated: September 2025
Go Hyggie operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").
Go Hyggie is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described.
This Privacy Policy is provided in English as the main language of our store. If you need assistance understanding any part of it in Portuguese or German, feel free to contact us.
Personal Information We Collect or Process
"Personal information" refers to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information:
Contact details (name, address, billing and shipping address, phone number, email)
Financial information (payment card details, transaction data)
Account information (username, password, settings)
Transaction information (items viewed, purchased, returned, etc.)
Communications with us (e.g., customer support)
Device and usage information (IP address, browser, interactions with our site)
Marketing preferences (e.g., when you subscribe to email or SMS updates)
Personal Information Sources
We collect personal information from:
Direct interactions with you
Automated collection through cookies and similar technologies
Service providers and business partners
How We Use Your Personal Information
We use your personal information to:
Provide and improve our Services (e.g., process orders, remember preferences)
Communicate with you and offer customer support
Ensure security and prevent fraud
Comply with legal obligations
Send marketing and promotional content (with your consent):
Email Marketing: If you opt in, we may send you newsletters, special offers, product launches, and personalized recommendations.
SMS Marketing: If you provide your mobile number and consent, we may send you order updates, promotions, abandoned cart reminders, and other marketing content.
Legal Basis for Processing Personal Information
We process your personal information based on the following legal grounds:
Your consent (e.g., for email and SMS marketing)
The performance of a contract (e.g., to fulfill an order)
Legal obligations (e.g., accounting, tax)
Our legitimate interests, provided they are not overridden by your rights
How We Disclose Personal Information
We may disclose your personal information to:
Shopify (our platform provider)
Service providers (e.g., IT, payment, logistics, marketing)
Business partners (with your consent or for personalized advertising)
Legal authorities, as required
In connection with business transfers (e.g., merger, acquisition)
Relationship with Shopify
Our store is hosted by Shopify, which collects and processes certain personal data to provide and improve their platform services. Shopify may combine your data across different merchants for analytics and advertising. You can read more in the Shopify Consumer Privacy Policy: https://www.shopify.com/legal/privacy
If you wish to exercise rights regarding your data processed by Shopify, visit the Shopify Privacy Portal: https://privacy.shopify.com/en
International Transfers
We may transfer and store your data outside your country. For residents of the EEA or UK, we use safeguards such as:
Standard Contractual Clauses approved by the European Commission
UK International Data Transfer Agreements
These ensure your data is protected in line with EU/UK laws.
Your Rights and Choices
Depending on your location, you may have the right to:
Access the personal information we hold about you
Request correction or deletion of your personal information
Request data portability
Restrict or object to processing
Withdraw consent (e.g., unsubscribe from email or SMS marketing at any time)
Opting Out of Marketing:
For emails: click the "unsubscribe" link included in every marketing email.
For SMS: reply "STOP" to any marketing text message.
Transactional communications (e.g., order confirmations, shipping updates) will still be sent even if you opt out of marketing.
To exercise your rights, email us at: gohyggie.help@gmail.com
You may also contact your local data protection authority:
Portugal: CNPD – https://www.cnpd.pt
Germany: BfDI – https://www.bfdi.bund.de/EN
United Kingdom: ICO – https://www.ico.org.uk
We may need to verify your identity before fulfilling your request.
Children’s Data
Our Services are not directed at children. We do not knowingly collect data from individuals under the age of majority in your country. If you believe we have collected such data, please contact us.
Security and Retention
While we use appropriate safeguards, no system is completely secure. Please avoid sending sensitive data via unsecured channels.
We retain personal information as long as necessary for our business purposes, including compliance with legal obligations.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on our website and will reflect the "Last updated" date above.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Email: gohyggie.help@gmail.com
Go Hyggie is the data controller of your personal information.